Terms and Conditions

1. Acceptance of Services


By accepting any quote, estimate, or proposal issued by ABT Solutions, LLC (“ABT,” “we,” “us,” or “our”), the Client (“you,” “your,” or “Client”) expressly agrees to be bound by these Terms and Conditions. The combination of the accepted quote, estimate, or proposal, together with these Terms and Conditions, shall collectively constitute the full and binding agreement (“Agreement”) between the parties, superseding all prior oral or written understandings, negotiations, or representations. This Agreement shall govern the provision of services described herein.


2. Scope of Services


ABT shall provide services as specified in the accepted quote, estimate, or proposal. These services may include, but are not limited to:

  • Managed Information Technology (IT) Services
  • Cybersecurity Solutions and Incident Response
  • Cloud Infrastructure and Application Hosting
  • Network Security and Monitoring
  • General IT Support and Strategic Consulting
  • Business Communications and VoIP Management


Any modifications, expansions, or reductions in the scope of services must be mutually agreed upon in writing and may be subject to additional fees.


3. Term and Termination


This Agreement shall commence on the effective date stated in the accepted proposal and continue until terminated by either party.

  • Either party may terminate the Agreement for any reason, with or without cause, by providing thirty (30) days’ written notice.
  • ABT Solutions, LLC also reserves the right to terminate this Agreement immediately, without explanation, at its sole discretion.
  • If the Client terminates during a fixed-term agreement or prior to fulfilling a minimum service term, a cancellation fee of up to seventy-five percent (75%) of the remaining agreement value may apply.
  • ABT may also terminate immediately upon non-payment, material breach, abuse of services, or any behavior deemed incompatible with a productive business relationship.


4. Payment Terms


Unless stated otherwise in your agreement:

  • Monthly recurring service invoices must be paid via automatic ACH draft on the first (1st) of each month.
  • All other one-time or project-based invoices (e.g., hardware, hourly work, consulting) are due within fifteen (15) days of issuance.
  • A 10% late fee will be assessed on balances that remain unpaid 30 days after the invoice date.
  • Payments by check or credit card will incur a 3.5% processing or convenience fee.
  • Failure to pay may result in suspension or termination of services, which may include disabling cybersecurity protections or administrative access.
  • Continued non-payment may be sent to collections, and ABT reserves the right to pursue all lawful remedies.


Regulatory Notice: Failure to maintain active service with ABT may place your organization at risk of non-compliance with regulatory standards (e.g., HIPAA, FTC Safeguards, NIST). ABT disclaims all liability related to Client compliance failure resulting from delayed or incomplete payments.


5. Client Responsibilities


Clients agree to:

  • Provide ABT with timely access to relevant systems, users, data, third-party vendors, and other resources necessary to perform services.
  • Cooperate with ABT in good faith and follow our cybersecurity and operational recommendations.
  • Accept that ABT shall retain exclusive administrative access to client networks, systems, and devices as part of our managed services.
  • Clients will not be granted admin rights to their own systems unless ABT determines it is necessary or a waiver of liability is signed.
  • If a designated company officer requires admin access, ABT will provide it immediately upon execution of a waiver of liability that fully indemnifies ABT against misuse, misconfiguration, or breaches resulting from said access.


6. Hardware Sales and Setup Terms


ABT offers hardware sales as part of our managed services offerings. When purchasing hardware from ABT:

  • All hardware sales are final unless otherwise stated.
  • Warranties are governed by the manufacturer. ABT may offer additional warranty support depending on the agreement.
  • Purchased equipment will be pre-configured and integrated into your network as part of your service.


If you are under an active MSP agreement with ABT and choose to purchase hardware from a third party:

  • ABT reserves the right to assess a setup fee of up to $200 per device to configure, secure, and onboard third-party equipment into your environment.


7. Limitation of Liability


While ABT takes every reasonable precaution to ensure quality service and cybersecurity protections:

  • All services are provided “as is” and without warranty, express or implied.
  • ABT is not liable for losses due to service interruptions, third-party failures, client misconfiguration, or cybersecurity incidents beyond our control.
  • In no event shall ABT's total liability exceed the amount paid by the Client in the prior six (6) months for the services that directly gave rise to the claim.
  • Clarification: This means that if an incident occurs, the most you could recover from ABT would be the total dollar amount you paid us for that specific service in the past six months—not the total contract value or projected future damages.


8. Confidentiality


Both parties agree to protect and keep confidential any non-public, sensitive, or proprietary information disclosed during the relationship. This obligation remains in effect for five (5) years after the Agreement ends or as long as such information remains confidential, whichever is longer.


9. Indemnification


The Client agrees to indemnify and hold harmless ABT Solutions, LLC, including its officers, employees, agents, and affiliates, from any third-party claims, regulatory fines, losses, or legal actions resulting from:

  • Client’s misuse or unauthorized alteration of services
  • Failure to follow ABT’s recommendations or comply with applicable laws
  • Cybersecurity incidents caused by user negligence, third-party vendors, or unauthorized access


10. Governing Law and Dispute Resolution


These Terms and Conditions are governed by the laws of the State of Oklahoma. All disputes shall first be attempted to be resolved via mediation in Oklahoma. If unresolved, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located within Oklahoma.


11. Updates to Terms


ABT Solutions, LLC reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Updates are effective immediately upon posting to www.abtok.com/mspterms. It is your sole responsibility to review these terms regularly. Continued use of ABT’s services constitutes full acceptance of the most current version.